EzSeller Support
Help with account access, Amazon connection, MCP client setup, billing, data deletion, or security concerns.
What to include
Send the affected workspace email, approximate time of the problem, MCP client name, and the EzSeller request/support reference when available. Never send Amazon refresh tokens, OAuth access tokens, passwords, card details, or raw provider credentials.
Evaluating EzSeller for an agency with more than 10 seller accounts? Email onboarding@smatdesigns.com with your seller-account and seat requirements.
Privacy and deletion
Data deletion and revocation requests are reviewed against applicable security, billing, and legal retention requirements. Disconnecting Amazon or cancelling billing does not by itself assert that every retained audit or evidence record has been deleted.
Reviewer setup
EzSeller uses the same canonical MCP endpoint and OAuth issuer across supported clients. Reviewer/demo evidence must remain isolated from production seller credentials and production writes.