EzSellerHELP CENTER & KNOWLEDGE BASE
Get an Amazon seller problem unstuck.
Start with the public answer when the problem is general. Use EzSeller for authenticated seller and marketplace diagnosis. Use private support when the case contains account-specific evidence.
Connect Amazon for diagnosis Public support on GitHub ↗
Authoritative Seller Guides & Solutions
Before opening a ticket, explore our verified resolution guides and diagnostics for common Amazon Seller Central issues:
Seller Problem Ontology
Map seller symptoms to stable AMZ.* problem IDs, causes, and approved fix workflows.
Listing Problem Checker
Free diagnostic tool to inspect suppressed, inactive, or stranded listings without connecting an account.
Verified Case Studies
Real evidence-backed case resolutions for FBA inventory discrepancies and suppressed ASINs.
FBA Inventory Diagnosis
How AI audits reserved, inbound, and stranded inventory units with verified SP-API evidence.
Suppressed Listings Guide
Step-by-step resolution of Amazon suppression codes, missing attributes, and title defects.
Reimbursement Audits
Audit lost or damaged FBA inventory and fee discrepancies before submitting claims.
Public problems and resolved cases
The EzSeller public support repository is the community and agent-readable evidence layer for known issues, reproducible reports, sanitized resolutions, and agent guidance. Never post Amazon credentials, seller/customer identifiers, order data, private financial evidence, or unpublished account data there.
Browse or report a public issue on GitHub →
What to include in private support
Email EzSeller private support with the stable problem ID when known, affected workspace email, approximate time, marketplace, MCP client name, and EzSeller request/support reference when available. Never send Amazon refresh tokens, OAuth access tokens, passwords, card details, or raw provider credentials.
Evaluating EzSeller for an agency with more than 10 seller accounts? Email onboarding@smatdesigns.com with your seller-account and seat requirements.
Privacy and deletion
Disconnecting Amazon through EzSeller revokes EzSeller's saved Amazon access immediately and starts the Amazon-data deletion workflow. Stored Amazon seller payloads, report artifacts and Amazon-specific operational evidence are purged immediately when possible and retried automatically if cleanup is interrupted, with a maximum 30-day deletion window. Generic billing, security and legally required records that contain no retained Amazon seller payload may follow separate retention periods.
Reviewer setup
EzSeller uses the same canonical MCP endpoint and OAuth issuer across supported clients. Reviewer/demo evidence must remain isolated from production seller credentials and production writes.