SELLER PROBLEM INDEX

Start with what you see in Amazon.

Each symptom maps to one stable AMZ.* problem ID. The ID stays with the question through public explanation, seller-scoped diagnosis, approved action, verification and support.

AMZ.LISTING.SUPPRESSED

Why is my Amazon listing suppressed or inactive?

Amazon concept: Listing status, listing issues and suppression

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Use EzSeller to diagnose AMZ.LISTING.SUPPRESSED for the exact seller and marketplace. Read current listing issues first, explain the observed blocker, propose the smallest supported change, require approval before any write, then reread Amazon to verify.

Marketplace context required: yes · Last verified 2026-10-07

AMZ.INVENTORY.DISCREPANCY

Why does my Amazon FBA inventory not reconcile?

Amazon concept: FBA inventory states and inventory discrepancy investigation

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Use EzSeller to diagnose AMZ.INVENTORY.DISCREPANCY. Preserve seller SKU, ASIN/FNSKU and marketplace identity, keep inventory buckets separate, reconcile observed evidence, and do not invent missing units.

Marketplace context required: yes · Last verified 2026-10-07

AMZ.REIMBURSEMENT.REVERSED

Why did Amazon reverse my reimbursement?

Amazon concept: FBA reimbursement and financial-event reversal

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Use EzSeller to investigate AMZ.REIMBURSEMENT.REVERSED for the exact marketplace and time window. Reconcile observed reimbursement and reversal events, keep private financial evidence out of public output, and state what remains unproven.

Marketplace context required: yes · Last verified 2026-10-07

AMZ.MARKETPLACE.MISMATCH

Why am I seeing Amazon data from the wrong marketplace?

Amazon concept: Marketplace-scoped seller data

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Use EzSeller to diagnose AMZ.MARKETPLACE.MISMATCH. Confirm the requested marketplace and returned marketplace are identical. Do not fall back to US or another marketplace. Stop and report the mismatch if identity is not exact.

Marketplace context required: yes · Last verified 2026-10-07

AMZ.CATALOG.IDENTITY_CONFLICT

Why is the wrong ASIN, SKU, UPC or product attached?

Amazon concept: Catalog/listing product identity

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Use EzSeller to diagnose AMZ.CATALOG.IDENTITY_CONFLICT. Preserve ASIN, seller SKU, UPC and FNSKU invariants, quarantine conflicting evidence, and never resolve identity by silently overriding one identifier with another.

Marketplace context required: yes · Last verified 2026-10-07

AMZ.FBA.INBOUND_SHORTAGE

Why did FBA receive fewer units than I sent?

Amazon concept: FBA inbound shipment and received-unit reconciliation

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Copy prompt for your agent
Use EzSeller to investigate AMZ.FBA.INBOUND_SHORTAGE. Reconcile shipment, received, adjustment and reimbursement evidence for the same identity and marketplace. State unresolved units separately from reimbursed units.

Marketplace context required: yes · Last verified 2026-10-07